Client Service Team Lead
Job No:
140772
Location:
Montreal, QC
- Build a rewarding career with a leading international bank.
- Receive a highly competitive salary based on skills and experience.
- Receive excellent benefits along with 4 weeks of vacation.
About BNP Paribas Group
BNP Paribas is a leading bank in Europe with an international reach. Our Group has key positions across the following main activities:
- Domestic Markets and International Financial Services, whose retail-banking networks and financial services are covered by Retail Banking & Services.
- Corporate and Institutional Banking, which serves both corporate clients and institutional investors.
As a Group, we help all of our clients (individuals, community associations, entrepreneurs, SMEs, corporates, and institutional clients) to realize their projects through solutions that span financing, investment, savings, and protection insurance.
BNP Paribas Group has a presence in 75 countries, supported by the hard work of more than 189,000 employees. We know that our success is thanks to the dedicated people who make up our team and we reward their work with competitive salaries, excellent benefits, and a positive corporate culture. If this feels like a company that you could build a career with then we want to hear from you.
For more information, please visit our careers page by clicking here.
About the Opportunity
BNP Paribas Group currently has an exciting opportunity available for a Client Service Team Lead to join our team on a full-time basis. Though we are currently working remotely, the successful candidate will be expected to be based within or relocate to the province of Quebec. This position is based in Montreal and is part of a US/Canada team.
Reporting to the VP Client Service Manager, you will handle staff management, operational team coordination activities and act as the SME & Training coordinator for eBanking products & solutions. You will coordinate client onboarding for new clients from deal inception to rollout of Cash Management & Trade Services platforms and final handover to CSD, and you will be the implementation owner for our Corporate Banking Cash Management and Trade Finance e-Banking suite of products. You will also provide the “Americas” corporate clientele with support for complex eBanking issues/topics related to their eBanking Corporate Banking products. More specifically, some of your key responsibilities will include:
- Coordinating client onboarding and implementing new products and services for clients
- Supporting complex issues faced by clients (assisting to test files, providing UAT support, escalating to other teams when appropriate, etc.)
- Coordinating training and knowledge transfer initiatives of eBanking products & solutions across the Client Service teams
- Directly managing a staff team of 5-6 people, acting as workflow coordinator and facilitating the allocation of client requests received among the team
- Coordinating cash management clients’ implementation process: launching the implementation process that will enable the onboarding of the client and following its progress until client is created in the Bank’s systems
- Coordinating cash management clients’ KYC recertification process
- Facilitating preparation of legal documents and forms relating to the various Cash Management and trade services offered by BNP Paribas
- Assisting the team in providing day to day support for clients and internal teams on technical and complex eBanking Product, file support questions relating to the Cash Management and trade services offered by BNP Paribas
- Leading projects in collaboration with Local IT and The Cash Management and trade product managers when required
- Providing high quality presentations of the BNP Paribas E-Banking tools during RFP responses and training phase of Client implementation projects
- Handling of all incoming queries/requests via phone/email channels and logging all requests on the tracking tool used
- Maintaining expertise on all product lines and systems supported/used by the team, and continually acquiring new knowledge relating to the E-Banking products offered by BNP Paribas
- Participating in department meetings and other bank activities
- Handling other tasks and projects which may be assigned by manager from time to time
Note: This role requires availability to supervise staff in various shifts from 8AM to 6PM EST, as well as any staff on overtime duty. Availability to work on Canadian and US holidays and on weekends as required.
More About You
In order to qualify for this role, you will need a bachelor's degree, preferably in Business Administration, IT, Finance, Accounting or other related field, as well as 4 years of work experience in the field of banking operations/client service/cash management. Experience in legal documentation and/or project management, as well as 1-2 years of experience in a management position would be strong assets. Fluency in English as well as in Spanish or French (both written and spoken) is required. Fluency in Portuguese would be an asset.
As our ideal candidate, you'll join us with a good working knowledge of Cash products (Payment Structure, SWIFT, etc.) and a basic understanding of Trade products (LCs, SBLCs, BGs, etc.). You will also have working knowledge of Computers/Systems/Electronic Banking Platforms/ERP Systems, and be proficient in MS Office (Word, Excel & PPT).
You have effective time management skills, are able to work accurately under pressure and with precision in a fast-paced environment. Likewise, you are resourceful and creative, and have the ability to work in a highly autonomous team environment with minimal supervision. Above all, you have excellent customer service and interpersonal skills, are a highly effective communicator, and are eager to use your skills to deliver excellent results for our organization.
About the Benefits
In return for your hard work and dedication, you will receive a highly competitive salary based on skills and qualifications, along with the following excellent benefits:
- Medical, vision, and dental benefits
- 4 weeks of vacation along with 2 mobile days
- Basic life/accidental death & dismemberment/dependent's life insurance
- Travel assistance
- Sick days & short-term/long-term disability
- Employee assistance program
- Defined contribution pension plan
- A $500 COVID-19 employee deductible for working remotely - COVID-19 allowance for 2021
- Unpaid days and 5 family days, 3 paid and 2 unpaid
- Homeownership program - the bank grants a bonus rate of interest based on a grid varying from 2% to 4%
- Corporate discounts covering gym memberships and home/automobile insurance
- Training and professional development available on an array of topics
- Growth opportunities
- Fitness policy for registration or subscription fees for a physical or relaxation activity
- A huge number of social and community events supported by our Employee Resource Groups (ERGs)
Working with BNP Paribas means working with a sustainable & responsible global leader, a learning company, an open-minded group, and a place where you can work differently - Apply Today!